Support & Staffing

We have the Resources to Help

Our team will struc­ture the plan that fits your company’s needs per­son­al­ly, so you know that your account will be ser­viced by peo­ple and not just by machines.
Most back office out­sourc­ing com­pa­nies charge by the # of peo­ple on an hourly basis. This mod­el is dat­ed and the client doesn’t know if they are get­ting val­ue for their invest­ment. Our key dif­fer­en­tia­tor is that we will set up a pay-for-per­­for­­mance mod­el, regard­less of the request, which is unique in our industry.

Data Entry

It doesn’t mat­ter what indus­try you’re in or what types of records you deal with, every busi­ness in today’s infor­ma­tion age has a data-entry func­tion. Whether we use your sys­tem or work togeth­er to build a cus­tom solu­tion for you, we can deliv­er a back office data entry out­sourc­ing solu­tion for your spe­cif­ic needs. Should your needs or scope change, ISBX is expe­ri­enced and agile enough to effi­cient­ly adapt to new responsibilities.

Online Store And SKU Management

For a lot of small busi­ness and entre­pre­neurs, break­ing into e–commerce can be over­whelm­ing. The obvi­ous con­cerns are the hefty start-up fees includ­ing cost of soft­ware licens­es, main­te­nance and the resources nec­es­sary to man­ag­ing your online store. ISBX can take the sting out of this daunt­ing task by craft­ing an end-to-end solu­tion and main­te­nance agree­ment that makes the process pos­si­ble for any size budget.
Unique SKUs iden­ti­fi­ca­tion num­bers allow com­pa­nies to effec­tive­ly track inven­to­ry and avail­abil­i­ty. Fre­quent­ly updat­ing SKUs are both a resource and time drain for many com­pa­nies. ISBX can pro­vide the resources and man­age­ment of this essen­tial process for the growth of your e–commerce site. Most impor­tant­ly, ISBX can pro­vide cus­tom solu­tions and strate­gies to cap­ture use­ful cus­tomer data with each trans­ac­tion and track pur­chas­es by build­ing cus­tom com­pre­hen­sive report­ing tools.
All this infor­ma­tion can be extreme­ly valu­able for influ­enc­ing your cus­tomers’ behav­ior, tar­get­ing your mar­ket­ing dol­lars, and fine-tun­ing your mar­ket­ing cam­paigns. You will be able to gain a more accu­rate under­stand­ing of your cus­tomers there­by strength­en­ing your rela­tion­ship with them.

Content Verification And Fraud Prevention

Stud­ies have shown that online cus­tomer reviews are a vital fac­tor in con­sumer pur­chas­ing deci­sions, reveal­ing that 79% of con­sumers trust online reviews as much as they do per­son­al rec­om­mendations. A study by the Har­vard Busi­ness School has shown that an added star on a prod­uct review or ser­vice rat­ing can equate to a range of 5% to 9% increase in business.
Con­verse­ly, fraud­u­lent and mali­cious neg­a­tive reviews are also on the rise. The largest uncov­ered attempt at fraud­u­lent reviews in recent his­to­ry result­ed in over $350,000 in penal­ties, but this pales in com­par­i­son to the rev­enue lost and the dam­age to cred­i­bil­i­ty and reputation.
ISBX has the knowl­edge, expe­ri­ence and resources need­ed to pro­vide solu­tions that will detect and elim­i­nate these dam­ag­ing fraud­u­lent reviews that cost com­pa­nies poten­tial­ly mil­lions in revenue.
ISBX helps indi­vid­u­als and com­pa­nies pro­tect their Social Media rep­u­ta­tion. Pro­tect­ing your rep­u­ta­tion and pri­va­cy has nev­er been more impor­tant, especial­ly in today’s Social Media soci­ety. Inter­net fraud is one of the fastest grow­ing crimes in the world. One exam­ple of this is online iden­ti­ty theft, where approx­i­mate­ly 15 mil­lion US res­i­dents have their iden­ti­ties used fraud­u­lent­ly every year with loss­es total­ing upwards of $50 bil­lion. Anoth­er exam­ple of online fraud and its dam­ag­ing results was cap­tured in a recent research that found 70% of job recruiters reject­ed can­di­dates based on informa­tion they found online.

Voice Service

In-Bound Cus­tomer Care – Cus­tomer ser­vice acts as a bridge between a com­pa­ny and its cus­tomers, and it can enhance a company’s image and sales through effec­tive com­mu­ni­ca­tion. Excel­lent cus­tomer ser­vice sup­port enhances your company’s rep­u­ta­tion, which can lead to long-term com­pa­ny suc­cess and growth. Suc­cess­ful com­pa­nies are able to bal­ance the needs of their cus­tomers with the cost con­straints of cus­tomer ser­vice through effec­tive call han­dling and alter­nate sup­port options.
Appoint­ment Sched­ul­ing – When it comes to build­ing a busi­ness, appoint­ment sched­ul­ing is one of the most impor­tant ser­vices need­ed. While com­pa­nies have many dif­fer­ent rea­sons for out­sourc­ing their appoint­ment sched­ul­ing oper­a­tions, per­haps the most obvi­ous one is that it saves time and mon­ey. ISBX has the qual­i­fi­ca­tions and exper­tise your com­pa­ny needs to ensure that each and every appoint­ment is set quick­ly, effi­cient­ly, and accurately.
Sem­i­nar Reg­is­tra­tion – ISBX team can han­dle all of your con­fer­ence and sem­i­nar reg­is­tra­tion tele­phone calls and for­ward any infor­ma­tion you request to you via email and many oth­er dig­i­tal medi­ums. Your com­pa­ny does not need to be over­bur­dened with pro­cess­ing reg­is­tra­tions in-house they are not equipped for.

Online Support

Email Sup­port – Does your orga­ni­za­tion receive thou­sands of emails from cus­tomers that go unno­ticed and unan­swered? Part­ner­ing with ISBX for email sup­port ser­vices can help you answer these email queries from cus­tomers with light­ning fast turnaround.
When you part­ner with ISBX, you can save on pre­cious time and con­cen­trate more on your organization’s core competencies.
Live Chat Sup­port – Live chat sup­port helps com­pa­nies inter­act with their cus­tomers by proac­tive­ly invit­ing them to an online chat. This can be to pro­vide sup­port regard­ing their prod­ucts or oth­er ser­vices in real-time.
Chat sup­port pro­vides com­pa­nies with an effec­tive two-way com­mu­ni­ca­tion sys­tem that can be uti­lized as an inter­ac­tive cus­tomer sup­port tool, as well as an effec­tive mar­ket­ing aid that con­verts browsers into buyers.
Addi­tion­al­ly, Live Chat Sup­port is very cost effec­tive in com­par­i­son with Live Phone Sup­port, which requires a heavy ini­tial invest­ment and high oper­at­ing expenses.

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