Support & Staffing

We have the Resources to Help

Our team will struc­ture the plan that fits your company’s needs per­son­al­ly, so you know that your account will be ser­viced by peo­ple and not just by machines.
Most back office out­sourc­ing com­pa­nies charge by the # of peo­ple on an hourly basis. This mod­el is dat­ed and the client doesn’t know if they are get­ting val­ue for their invest­ment. Our key dif­fer­en­tia­tor is that we will set up a pay-for-per­­for­­mance mod­el, regard­less of the request, which is unique in our industry.

Data Entry

It doesn’t mat­ter what indus­try you’re in or what types of records you deal with, every busi­ness in today’s infor­ma­tion age has a data-entry func­tion. Whether we use your sys­tem or work togeth­er to build a cus­tom solu­tion for you, we can deliv­er a back office data entry out­sourc­ing solu­tion for your spe­cif­ic needs. Should your needs or scope change, ISBX is expe­ri­enced and agile enough to effi­cient­ly adapt to new responsibilities.

Online Store And SKU Management

For a lot of small busi­ness and entre­pre­neurs, break­ing into e–commerce can be over­whelm­ing. The obvi­ous con­cerns are the hefty start-up fees includ­ing cost of soft­ware licens­es, main­te­nance and the resources nec­es­sary to man­ag­ing your online store. ISBX can take the sting out of this daunt­ing task by craft­ing an end-to-end solu­tion and main­te­nance agree­ment that makes the process pos­si­ble for any size budget.
Unique SKUs iden­ti­fi­ca­tion num­bers allow com­pa­nies to effec­tive­ly track inven­to­ry and avail­abil­i­ty. Fre­quent­ly updat­ing SKUs are both a resource and time drain for many com­pa­nies. ISBX can pro­vide the resources and man­age­ment of this essen­tial process for the growth of your e–commerce site. Most impor­tant­ly, ISBX can pro­vide cus­tom solu­tions and strate­gies to cap­ture use­ful cus­tomer data with each trans­ac­tion and track pur­chas­es by build­ing cus­tom com­pre­hen­sive report­ing tools.
All this infor­ma­tion can be extreme­ly valu­able for influ­enc­ing your cus­tomers’ behav­ior, tar­get­ing your mar­ket­ing dol­lars, and fine-tun­ing your mar­ket­ing cam­paigns. You will be able to gain a more accu­rate under­stand­ing of your cus­tomers there­by strength­en­ing your rela­tion­ship with them.

Content Verification And Fraud Prevention

Stud­ies have shown that online cus­tomer reviews are a vital fac­tor in con­sumer pur­chas­ing deci­sions, reveal­ing that 79% of con­sumers trust online reviews as much as they do per­son­al rec­om­mendations. A study by the Har­vard Busi­ness School has shown that an added star on a prod­uct review or ser­vice rat­ing can equate to a range of 5% to 9% increase in business.
Con­verse­ly, fraud­u­lent and mali­cious neg­a­tive reviews are also on the rise. The largest uncov­ered attempt at fraud­u­lent reviews in recent his­to­ry result­ed in over $350,000 in penal­ties, but this pales in com­par­i­son to the rev­enue lost and the dam­age to cred­i­bil­i­ty and reputation.
ISBX has the knowl­edge, expe­ri­ence and resources need­ed to pro­vide solu­tions that will detect and elim­i­nate these dam­ag­ing fraud­u­lent reviews that cost com­pa­nies poten­tial­ly mil­lions in revenue.
ISBX helps indi­vid­u­als and com­pa­nies pro­tect their Social Media rep­u­ta­tion. Pro­tect­ing your rep­u­ta­tion and pri­va­cy has nev­er been more impor­tant, especial­ly in today’s Social Media soci­ety. Inter­net fraud is one of the fastest grow­ing crimes in the world. One exam­ple of this is online iden­ti­ty theft, where approx­i­mate­ly 15 mil­lion US res­i­dents have their iden­ti­ties used fraud­u­lent­ly every year with loss­es total­ing upwards of $50 bil­lion. Anoth­er exam­ple of online fraud and its dam­ag­ing results was cap­tured in a recent research that found 70% of job recruiters reject­ed can­di­dates based on informa­tion they found online.

Voice Service

In-Bound Cus­tomer Care – Cus­tomer ser­vice acts as a bridge between a com­pa­ny and its cus­tomers, and it can enhance a company’s image and sales through effec­tive com­mu­ni­ca­tion. Excel­lent cus­tomer ser­vice sup­port enhances your company’s rep­u­ta­tion, which can lead to long-term com­pa­ny suc­cess and growth. Suc­cess­ful com­pa­nies are able to bal­ance the needs of their cus­tomers with the cost con­straints of cus­tomer ser­vice through effec­tive call han­dling and alter­nate sup­port options.
Appoint­ment Sched­ul­ing – When it comes to build­ing a busi­ness, appoint­ment sched­ul­ing is one of the most impor­tant ser­vices need­ed. While com­pa­nies have many dif­fer­ent rea­sons for out­sourc­ing their appoint­ment sched­ul­ing oper­a­tions, per­haps the most obvi­ous one is that it saves time and mon­ey. ISBX has the qual­i­fi­ca­tions and exper­tise your com­pa­ny needs to ensure that each and every appoint­ment is set quick­ly, effi­cient­ly, and accurately.
Sem­i­nar Reg­is­tra­tion – ISBX team can han­dle all of your con­fer­ence and sem­i­nar reg­is­tra­tion tele­phone calls and for­ward any infor­ma­tion you request to you via email and many oth­er dig­i­tal medi­ums. Your com­pa­ny does not need to be over­bur­dened with pro­cess­ing reg­is­tra­tions in-house they are not equipped for.

Online Support

Email Sup­port – Does your orga­ni­za­tion receive thou­sands of emails from cus­tomers that go unno­ticed and unan­swered? Part­ner­ing with ISBX for email sup­port ser­vices can help you answer these email queries from cus­tomers with light­ning fast turnaround.
When you part­ner with ISBX, you can save on pre­cious time and con­cen­trate more on your organization’s core competencies.
Live Chat Sup­port – Live chat sup­port helps com­pa­nies inter­act with their cus­tomers by proac­tive­ly invit­ing them to an online chat. This can be to pro­vide sup­port regard­ing their prod­ucts or oth­er ser­vices in real-time.
Chat sup­port pro­vides com­pa­nies with an effec­tive two-way com­mu­ni­ca­tion sys­tem that can be uti­lized as an inter­ac­tive cus­tomer sup­port tool, as well as an effec­tive mar­ket­ing aid that con­verts browsers into buyers.
Addi­tion­al­ly, Live Chat Sup­port is very cost effec­tive in com­par­i­son with Live Phone Sup­port, which requires a heavy ini­tial invest­ment and high oper­at­ing expenses.

Support and Staffing FAQs

Augmenting your team with skilled support and technical talent

What roles can ISBX help staff or augment?

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Engagements vary by need—engineering, QA, DevOps-adjacent support, product operations, and related technical roles. We align skills to your stack and working style.

Is this staff augmentation or project-based work?

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Both models exist. Some teams need embedded capacity for a season; others need a defined project outcome. We clarify responsibilities and success metrics up front.

How do you onboard with our tools and processes?

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We adapt to your workflows—ticketing, code review, security policies, and communication norms—so collaboration feels like an extension of your team.

What time zones and availability should we expect?

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Coverage is planned around your operating hours and escalation needs. Specific arrangements are set during scoping.

How do you handle knowledge transfer?

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Documentation, handoffs, and pairing help reduce single points of failure. The goal is sustainable operations, not dependency.

Collaborate with us

Ready to discuss your project? Please fill out the basics in the form below to get in touch with us. We would love to hear from you! If you don’t like filling out forms just send an email to info@isbx.com to start discussing your project with our team!

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